Operations &
Workflow Management
Job Scheduling &
Allocation:

Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks to technicians based on their specific skill levels and current workloads.
Throughput Optimization: Monitor real-time work progress to ensure tasks are completed within estimated timelines, maximizing workshop capacity and minimizing equipment or vehicle downtime.
Parts &
Supply Coordination:

Collaborate closely with the inventory and parts team to guarantee that necessary spares, specialized tools, and consumables are ordered and available before work begins.
Team Leadership &
Personnel Management
Supervision &
Recruitment:

Lead, mentor, and manage a team of mechanics, machinists, and support staff. This includes participating in hiring, organizing shift rosters, and tracking attendance.
Performance Evaluations: Conduct regular performance reviews, offer technical guidance on complex fixes, and foster a productive, high-morale work setting.
Quality

Control &




Customer Relations
Quality Assurance (QA): Implement strict final inspections and quality management checkmarks to ensure all repairs are done "right first time" and comply with corporate standards.
Customer Escalation Handling: Interact with customers to explain complex mechanical issues, provide accurate cost estimates, and resolve service complaints with empathy and professionalism.
Financial &
Budgetary Control
Revenue &
Cost Management:

Drive the workshop to meet established monthly service revenue targets while tracking and minimizing overhead costs.
Quoting &
Invoicing:

Review job costing, approve customer estimates, and manage claims processing with customers
Asset &
Capital Planning:

Manage budgets for purchasing current machinery, upgrading diagnostic tools, and scheduling preventative maintenance for shop equipment

📌 Senior Service Advisor Two Wheeler Chennai
🏢 Autozang Automotive Solutions
📍 Chennai