We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining positive quality customer conversations.
Key Responsibilities
Lead the Team: Guide, mentor, and support telecallers to perform their best every day.
Monitor Performance: Check daily calling numbers, follow-ups, and sales conversions.
Train & Coach: Help recent team members learn the process and train existing staff on better communication and closing skills.
Handle Escalations: Solve difficult customer complaints or issues that telecallers cannot handle alone.
Reports: Create daily, weekly, and monthly reports on team performance and share them with management.
Motivate:
Keep the team energetic, positive, and focused through fun activities, incentives, and regular feedback.
Requirements / Skills Needed
Experience: 0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment.
Communication: Good speaking and listening skills in tamil.
Leadership: Ability to handle people, solve problems, and keep the team motivated.
Basic Tech Skills: Comfortable using computers, Excel, and CRM software to track data.
Positive Attitude: Goal-oriented and target-driven mindset.
Pay: ₹25,000.00 - ₹37,000.00 per month
Perks
Flexible schedule
Paid sick time
Work from home
Work Location: In person
📌 Telecaling & Team Leader & Brand Promotion Coimbatore
🏢 Advance Business Systems
📍 Coimbatore
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