Role Endpoint Support
Diagnose and resolve hardware and software issues on desktops, laptops, printers and mobile devices.
Install, configure, and maintain endpoint devices and peripherals.
Ensure proper functionality of operating systems and applications on endpoints.

Technical Troubleshooting
Respond to user-reported issues and troubleshoot problems remotely or in office.
Identify and resolve connectivity, network, and system-related issues.
Collaborate with other IT teams to escalate and resolve complex technical problems.

User Assistance
Provide timely and effective technical support to end-users onsite, via phone, email, or remote assistance tools.
Educate users on best practices for software and hardware usage.
Create and maintain user documentation for common issues and resolutions.

Incident Management
Document all support interactions, including details of issues and solutions provided.
Prioritize and manage service requests and incidents based on severity and impact.
Escalate unresolved issues to higher-level support or relevant teams/Vendors.

Endpoint Security




Implement and enforce security protocols for endpoint devices.
Collaborate with the security team to ensure compliance with security policies and procedures.
Stay updated on the latest security threats and implement measures to protect endpoints.

Software Updates and Patch Management:
Coordinate and execute software updates and patches on endpoint devices.
Ensure all endpoint systems are up-to-date with the latest security and feature updates.

Qualifications and Skills: Diploma/Any Graduate/Under Graduate with Any Certification in networking or hardware. Knowledge in IT support, with a focus on endpoint devices. Knowledge of operating systems (Windows, macOS, Linux) and common business applications.

Familiarity with endpoint security solutions and best practices. Positive problem-solving and communication skills. Ability to work independently and collaboratively in a team setting. Relevant certifications (e.g., Hardware/Networking, Microsoft Certified Desktop Support Technician) are a plus.

📌 Walk In Infrastructure Engineer Mumbai
🏢 SBFC Finance
📍 Mumbai