We are looking for candidates experienced in providing phone based support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including enquires about account maintenance, subscription enquires, refund processing, billing enquires, provide customer education and triage issues to other internal teams. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service.

They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles & Responsibilities
Excellent communication skills with 1 years of experience in customer support




Handle customer issues via phone for US region
Triage issues to other internal teams across global locations
Provide active updates to the customer until the issue has been resolved
Accurately document tickets in-line with process requirements
Documentation and creating knowledge articles
Handle customer issues via phone for US region
Accurately document tickets in-line with process requirements
Triage issues to other internal teams across global locations
Provide active updates to the customer until the issue has been resolved

📌 Technical Support Engineer Chennai
🏢 iOPEX Technologies
📍 Chennai