Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous settings. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at Tufin you will:
Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the implementation and integration of Tufin products within customers’ infrastructure
Help to document best practices in maintaining Tufin solutions




Develop a deep understanding of the customers’ technical setting
Support the EMEA region
3 years implementation/operations experience of network/security systems OR experience of Linux servers
Previous customer/end user facing experience as a technical lead
Solid understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Perl, Python, BASH skills are a plus
Loyal, reliable, devoted & conscientious
Highly responsible and accountable
Experience working with K8S and complimentary services

📌 Technical Support Engineer, Gurugram
🏢 Tufin
📍 Gurugram