Job highlights
Experience in international voice technical support with hands-on ServiceNow and expertise in Active Directory and MS Outlook troubleshooting
Provide technical support to US customers via voice calls, handle issues with MS Outlook, SharePoint, Active Directory, log and track incidents using ServiceNow and follow escalation procedures
Role & responsibilities Must have Valuable communication with International exp
Provide technical support to US-based customers over voice calls and troubleshoot technical issues.
Handle issues related to MS Outlook, SharePoint, Active Directory and password resets.
Log, update and track incidents using ServiceNow/ticketing tools and follow escalation procedures.
Excellent English communication skills and International Voice/Technical Support experience are mandatory.
Hands-on experience with ServiceNow or any ticketing tool is mandatory.
📌 Technical Support Engineer Pune (India)
🏢 Pi Square Technologies
📍 India
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