Core ResponsibilitiesFor Sales Support
Lead Generation & Profiling: Call potential buyers from database logs to introduce current car/bike models, active dealership schemes, and seasonal festival offers.
Appointment Scheduling: Pitch vehicle features and convince interested prospects to visit the showroom or book test drives.
Financial Product Pitching: Inform customers about car loans, financing eligibility, documentation, and exchange bonus deals.
Data Management: Keep detailed logs of consumer inquiries, feedback, and interest levels within the company's Customer Relationship Management (CRM) software.
For Service & After-Sales Support
Service Reminders: Place outbound calls to existing car owners reminding them that their scheduled periodic maintenance service (PMS) is due.
Insurance Renewal: Follow up with vehicle owners whose motor insurance policies are expiring to pitch internal dealership insurance renewal options.
Post-Service Feedback: Call customers post-delivery or post-repair to collect satisfaction scores (CSAT) and report grievances to the service manager.
Breakdown of Roles vs.
and following up on digital ads.Number of test drives booked & walked-in conversions.Service WorkshopsInbound query handling, scheduling service bays, and alignment tracking.Service booking ratio & overall service center customer turnout.Finance & InsurancePromoting tie-up banks, collecting documentation details, and tracking insurance lapse dates.Premium renewals collected & loan disbursements initiated.3.
Key Skills Required
Product Knowledge: Basic understanding of the dealership’s vehicle variants, key engine specifications, pricing structures, and competitive features.
Persuasive Communication: Fluent local and regional language skills paired with structural phone etiquette to seamlessly bypass customer objections.
Resilience: The ability to stay positive and maintain standard script pitches despite facing high rejection rates.
Technical Literacy: Comfort working with basic computer tools, MS Office, automated dialers, and dealership lead management CRM platforms.
Pay: ₹15,500.00 - ₹18,000.00 per month
Perks
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Paid sick time
Provident Fund