Core Responsibilities • Make &
Receive Calls: Dial outbound lists (cold or warm leads) and answer inbound customer inquiries.
Pitch &
Promote: Explain product features, services, pricing, and ongoing offers clearly.
Lead Generation &
Qualification: Identify interested prospects and pass qualified leads to the sales team or field agents.
Customer Support &
Grievances: Resolve basic complaints, answer service questions, and guide users through online steps (like payments or sign-ups).
Database &
CRM Management: Log call outcomes, update customer info, and track follow-ups in tools or Excel sheets.
Target Achievement: Meet daily, weekly, or monthly call counts, lead quotas, or sales targets.