You will own the most complex infrastructure and network issues across on-premises, AWS, Azure and hybrid settings, acting as the final technical escalation point before vendors.
Alongside operational ownership, you will play a lead engineering role in a multi-year cyber security uplift programme: rolling out Zscaler SASE (ZIA, ZPA), retiring Always-On VPN, and bringing customer remote access services in line with Zero Trust controls.
Key responsibilities
Senior escalation and technical leadership
Act as the Level 3 escalation point for Level 1 and Level 2 teams, owning critical incidents, major problems and complex service requests through to resolution.
Lead technical bridges during major incidents, coordinating engineers, vendors and stakeholders and communicating impact clearly to management.
Mentor Level 2 engineers, review their fixes and build team capability through documented troubleshooting approaches.
Set technical standards for network, server and cloud configuration, and review changes raised by other engineers.