Role & responsibilities
Handle incoming and outgoing calls professionally.
Attend patient and attendant queries and provide accurate information.
Schedule, reschedule, and confirm doctor appointments.
Provide information about doctors, departments, consultation timings, and hospital services.
Coordinate with doctors, front office, nursing, billing, laboratory, and other departments when required.
Follow up with patients regarding appointments, consultations, investigations, and other services.
Make reminder calls for scheduled appointments.
Handle patient complaints and escalate issues to the concerned department or supervisor.
Maintain proper records of calls, appointments, and patient enquiries.
Make outbound calls for patient follow-ups and service-related requirements.
Ensure polite, empathetic, and qualified communication with patients.
Maintain confidentiality of patient and hospital information.
Achieve assigned call-handling and follow-up targets.
Perform other duties assigned by the supervisor or management.
Rotational shifts, including night shifts,

📌 Walk In Call Center Executive Chennai (India)
🏢 DR. V. Balaji Diabetes Care And Research Institute
📍 India