About the Role: We’re looking for someone who enjoys speaking with customers, follows through on conversations and makes sure every query is resolved on time. You’ll handle our day-to-day customer communication as well as inbound corporate and wedding gifting enquiries.
What you’ll work on
Handle B2C queries across WhatsApp, calls, Instagram and email.
Handle corporate and wedding gifting leads, share quotations, follow up and close orders.
Coordinate with the warehouse team to ensure timely dispatch.
Maintain reports for bulk orders and customer queries.
What we’re looking for
2–3 years of experience in customer support, inside sales or a similar role.
Someone who enjoys talking to people and is an independent problem solver.
Valuable follow-up and coordination skills.
Experience with a D2C/e-commerce brand is preferred.
Familiarity with Shopify is a plus, not mandatory.
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Internet reimbursement
Application Question(s):
Current CTC?
Expected CTC?
Notice Period?
Why Should We Hire You?
Experience:
customer support, inside sales or a similar role?: 2 years (Required)