Customer Success Consultant - Support & Product Sales
About the Role : Benda Infotech is seeking a passionate and collaborative Customer Success Consultant to support prospective and existing customers. You will help customers understand our products and services, guide them through each step of the process, and ensure they receive a smooth and positive experience.
Responsibilities
Communicate with customers in clear and qualified English.
Explain Benda Infotech’s products, services, and benefits.
Answer questions and provide step-by-step guidance.
Respond to incoming leads and identify interested customers.
Guide customers through payments, requirements, deadlines, and next steps.
Connect with potential customers through LinkedIn.
Maintain accurate customer records and follow-up details.
Communicate with supervisors and complete assigned tasks on time.
Qualifications
Strong spoken English and explicit communication skills are required.
Confidence in speaking with customers over the phone.
Bachelor’s degree in any field.
Basic knowledge of Microsoft Excel.
Ability to learn about products, services and explain them simply.
Familiarity with LinkedIn an advantage.
Fresh graduates with excellent communication skills may apply.
Benefits
Paid Saturdays and Sundays
Monthly paid leave
Sick leave
Paid Indian and US holidays
Performance-based incentives
Employee referral bonus program
Travel allowance
Training and career-development prospects
If you have strong English communication skills and want to build a career in customer success, product sales, or leadership, we encourage you to apply
Pay: ₹180,000.00 - ₹288,000.00 per year
Advantages :
Cell phone reimbursement
Commuter assistance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)