Job Summary : Key Responsibilities :
Handle inbound and outbound customer calls in a qualified manner.
Provide accurate information about products, services, and treatments.
Understand customer needs and offer suitable solutions through consultative selling.
Build and maintain strong relationships with customers.
Address customer queries, concerns, and complaints effectively.
Maintain records of customer interactions and follow-ups.
Coordinate with internal teams to ensure smooth service delivery.
Ensure high levels of customer satisfaction and retention.

Required Skills & Qualifications :
Basic medical understanding (D. Pharma, Life Sciences background, or similar exposure will be preferred).
Solid customer support and service-oriented mindset.
Ability to handle consultative selling and patient-focused conversations.
Excellent communication skills (Hindi, Punjabi & English preferred).
Empathy and patience while dealing with customers.
Good listening and problem-solving skills.

Pay: ₹15,025.45 - ₹20,775.88 per month

Advantages :
Paid sick time
Paid time off

Work Location: In person

📌 Customer Care Executive Cce Sahibzada Ajit Singh Nagar (India)
🏢 Vaidban Ayurved
📍 India