We are seeking a highly analytical and customer-focused Billing & Account Analyst to manage client billing inquiries, account-related tasks, and resolve policy violations within advertising accounts.
Key Responsibilities : 2. Policy Violation Management : Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies.
Account Activation & Administrative Support : Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.
Customer Support & Service Level Adherence : Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience. Available to work in a 24x7 workplace to support client needs.
Qualifications :
Robust analytical skills with the ability to interpret data and translate it into actionable insights.
Flexibility : This role requires working in shifts, including nights and weekends, to support our clients around the clock.
Key Responsibilities
Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
Meet The Defined Quality Scores And Process Improvement
The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
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📌 Process Associate Voice Hyderabad (India)
🏢 HCLTech
📍 India
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