Hiring: Customer Support Executive (Technical Support) Location: Hyderabad Company: Vigocare Employment Type: Full time
Job Responsibilities: Troubleshoot and resolve technical issues efficiently. Handle multiple customer interactions while maintaining service quality. Deliver a customer-first experience in a fast-paced setting. Work collaboratively with internal teams to ensure issue resolution. Utilize CRM tools to track and manage customer interactions.
What We're Looking For 1+ year of experience in Technical Support/Customer Support. Experience in Voice, mail & Chat Support processes. Proficiency to speak English, Hindi, and Telugu.(All 3 languages mandatory) Customer-centric mindset with excellent communication skills. Familiarity with CRM platforms such as Zendesk, Freshdesk, Salesforce, or similar tools is a plus. Ability to work in rotational shifts (Shift start at 6am and end at 10pm)