Industry : Only Travel Background Preferred Experience : 1 + years Location : Gurugram Shift : UK Shift Working Days : 5.5 Days Transportation : Cab Facility Available
About the Role
Key Responsibilities
Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance .
Provide accurate information regarding airfares, policies, travel regulations, and airline guidelines .
Resolve customer complaints and issues in a qualified and timely manner .
Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.
Manage booking amendments, schedule changes, and refund requests .
Ensure high customer satisfaction and maintain service quality standards.
Assist customers with post-booking support and travel-related queries .
Requirements :
Minimum 1+ years of experience in Customer Support within the Travel Industry. :
Solid knowledge of flight bookings, GDS systems (Amadeus / Galileo / Sabre) is preferred.
Excellent verbal and written communication skills .
Ability to handle customer escalations and complex travel queries. :
Comfortable working in UK shift timings .
Preferred Skills
Experience handling UK/US travel customers .
Knowledge of airline policies, fare rules, and travel documentation .
Pay: ₹35,000.00 - ₹42,000.00 per month
Perks :
Health insurance
Provident Fund
Work Location: In person
📌 Customer Support Agent Gurugram
🏢 Crystal Travel
📍 Gurugram
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