Detailed JD

Overall, Purpose of Job
Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities :
Walk customers/ Provide navigational support on self-service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control





Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills Experience Profile
Prior international BPO work experience preferred
Fresher’s acceptable
Personal Attributes :
Able to work on a versatile basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focussed
Results driven
High standards of Integrity
Attention to detail

Job Types : Full time, Part time, Permanent, Fresher

Pay: ₹28,000.00 - ₹56,767.76 per month

Benefits :
Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work from home

Work Location: In person

📌 Customer Service Specialist Bengaluru
🏢 Joulestowatts business solutions
📍 Bengaluru