Department : Front of House (FOH) Reports To : FOH Supervisor / Restaurant Manager
Job Summary
The Dining Area Host/Hostess is responsible for welcoming guests, managing seating, and maintaining a clean and organized dining area. The role ensures a positive guest experience through attentive service, proper table management, and coordination with the service and kitchen teams.
Key Responsibilities
Guest Service
Greet guests politely and assist with seating
Guide guests on dine-in procedures and table availability
Respond to basic guest queries and requests
Coordinate with FOH team to manage guest flow during peak hours
Dining Area Management
Monitor cleanliness of dining area, tables, and service stations
Clear and reset tables promptly after guest departure
Maintain water stations, condiments, and tray return areas
Ensure restrooms are clean and well-stocked
Coordination & Support
Communicate table availability to FOH Supervisor
Support service crew during busy periods
Inform management of guest feedback or complaints
Hygiene & Grooming
Maintain proper uniform, grooming, and personal hygiene
Follow health and safety standards at all times
Skills & Requirements
Valuable communication and interpersonal skills
Friendly and customer-focused attitude
Ability to stand and move for long hours
Ability to work in a quick-paced setting
Team-oriented and responsible
Experience & Education
Prior hospitality or customer service experience preferred
Freshers may apply; training will be provided
Key Performance Indicators (KPIs)
Guest satisfaction and feedback
Dining area cleanliness and readiness
Table turnover time
Attendance and punctuality