Greet patients, visitors, and guests in a polite and skilled manner.
Manage front desk and waiting area cleanliness and organization.
Handle incoming calls and direct them to concerned departments.
Register recent and existing patients in the hospital system.
Issue OPD cards, tokens, and appointment slips.
Guide patients regarding doctors’ schedules and services.
Schedule, confirm, and reschedule appointments.
Maintain patient records and files accurately.
Update details in HIS / EMR systems.
Collect consultation fees and issue receipts.
Coordinate with billing and accounts department.
Maintain daily cash and transaction records.