Prepare accurate spare parts quotations based on customer requirements, machine specifications, and service engineer recommendations. - Follow up with customers regarding quotation approvals, purchase orders, and payment status. - Process customer purchase orders and ensure timely execution from order receipt to dispatch. - Coordinate with the Service Department to identify and confirm the correct spare parts required for customer machines. - Coordinate with the Design, Production, Purchase, and Stores departments to ensure the availability of spare parts. - Raise internal material requisitions and coordinate procurement of non-stock or special spare parts. - Monitor inventory levels of quick-moving and critical spare parts and coordinate replenishment to avoid stock shortages. - Maintain proper records of spare parts stock, inward and outward movement, and inventory transactions. - Prepare sales orders, invoices, delivery challans, packing lists, and other dispatch-related documents. - Coordinate with the Dispatch Department and logistics partners for timely shipment of spare parts within India and overseas. - Track shipments and provide customers with dispatch details, courier tracking numbers, and expected delivery schedules. - Maintain complete documentation of quotations, purchase orders, invoices, dispatch records, warranty claims, and customer correspondence. - Assist Service Engineers by arranging urgent spare parts required for machine installation, breakdown,



maintenance, or annual maintenance contracts (AMC). - Ensure correct identification of spare parts using machine BOMs, drawings, manuals, and machine serial numbers. - Coordinate warranty spare parts dispatches and maintain records of warranty replacements and approvals. - Resolve customer queries related to spare part pricing, availability, dispatch status, and delivery timelines. - Prepare periodic reports on quotations, pending orders, spare parts sales, inventory status, dispatch performance, and customer requirements. - Maintain updated customer databases, machine installation records, and spare parts consumption history. - Coordinate with the Accounts Department regarding customer payments, proforma invoices, tax invoices, and outstanding dues before dispatch. - Ensure compliance with company procedures for documentation, inventory control, and quality standards. - Support the Service Department in achieving spare parts sales targets and improving after-sales customer satisfaction. - Maintain confidentiality of customer information, pricing, technical documents, and company records. - Continuously identify opportunities to improve spare parts coordination, inventory management, and customer service processes. - Perform any other duties assigned by the Service Manager or Management from time to time. Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person

📌 Spares Coordinator (Vatva)
🏢 Harikrushna Machines
📍 Vatva