We are seeking an experienced and results-oriented professional to be a part of the Travel & Expense (T&E;) CoE. The ideal candidate will have strong expertise in end-to-end T&E; processes policy compliance audit controls stakeholder management and process improvement. Experience with SAP Concur AppZen Microsoft Excel and PowerPoint is an added advantage. This role requires excellent communication skills analytical thinking and the ability to collaborate with cross-functional teams to drive operational efficiency and enhance employee experience.
What you will need to be successful:
Bachelors degree in finance Commerce Accounting or a related Finance discipline (mandatory).
MBA or postgraduate qualification in Finance or Operations is preferred.
10 years of experience in Finance Operations Shared Services or Global Business Services (GBS/GCC).
Minimum 5 years of hands-on experience supporting SAP Concur.
Demonstrated experience in Travel And Expense operations within a multinational environment.
Proven experience of leading teams and managing service delivery.
Experience working with global stakeholders across multiple regions and time zones.
Exposure to process transitions transformation or automation initiatives is preferred.
Solid expertise in SAP Concur Expense and Travel.
Strong analytical skills with advanced Microsoft Excel and reporting tools.
Experience with Power BI Tableau or similar visualization tools is an advantage.
Understanding financial controls compliance and audit requirements.
Customer Centricity
Operational Excellence
Strategic Thinking
Stakeholder Management
Change Leadership
On a typical day you will:
Operational Leadership
Lead end-to-end Travel & Expense operations ensuring high-quality service delivery and compliance with global policies.
Monitor and manage service levels (SLAs) operational KPIs productivity quality and customer satisfaction metrics.
Drive operational governance through regular business reviews performance reporting and issue resolution.
Manage escalations and ensure timely closure of complex operational issues.
Process Excellence & Transformation
Identify opportunities for process simplification standardization automation and digitization.
Lead continuous improvement initiatives using Lean Six Sigma or similar operational excellence methodologies.
Partner with Digital IT and Product teams to enhance SAP Concur capabilities and user experience.
Support implementation of new policies system enhancements and global process transitions.
Governance & Compliance
Ensure adherence to corporate Travel & Expense policies financial controls and statutory requirements.
Support internal and external audits by maintaining strong documentation and control frameworks.
Identify operational risks and implement sustainable mitigation plans.
Maintain process documentation SOPs and knowledge repositories.
Stakeholder Management
Build trusted relationships with regional and global business stakeholders.
Collaborate with Finance Procurement Payroll HR Tax and Internal Audit teams to resolve business issues and improve service delivery.
Present operational performance insights and improvement recommendations to senior leadership.
People Leadership
Lead coach and develop a high-performing operations team.
Foster a culture of accountability collaboration innovation and continuous learning.
Support talent development succession planning and employee engagement initiatives.
Drive performance management and capability building across the team.
Required Skills To succeed in this role you bring deep expertise in expense management combined with a strategic mindset and a passion for driving global transformation.
About the department
As part of this role you will be part of our newly formed Travel & Expense CoE which is responsible for managing the global processes for Travel & Expense in OTIS. With 72000 employees based globally the T&E; CoE plays an important strategic role to ensure process compliance and employee satisfaction.
Our team is dedicated to delivering superior service to our stakeholders and adding value through standardization and efficiency. The atmosphere is dynamic and collaborative with a strong focus on innovation and continuous improvement.
Success Measures
Consistently meeting or exceeding SLA and KPI targets.
Driving measurable improvements in efficiency quality and user experience.
Maintaining strong compliance and audit outcomes.
Delivering successful process transformation and automation initiatives.
Building an engaged high-performing team.
Establishing strong partnerships with global stakeholders and business leaders.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at