This position is based at our in office office in Bengaluru. Lowes offers an ultramodern work environment complete with cutting-edge technology collaborative workspaces an on-site gym and clinic and other perks to enhance your work experience.
About Lowes
Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in total fiscal year 2022 sales of over$97 billion approximately$92 billionof sales were generated in theU.S. where Lowes operates over 1700 home improvement stores and employs approximately 300000 associates. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing and helping to develop the next generation of skilled trade experts.
About Lowes India: At Lowes India we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowes. Our 4000 associates work across technology analytics business operations finance & accounting product management and shared services. We leverage new technologies and find cutting-edge methods to ensure that Lowes has a competitive edge in the market.
About the Team
The Team serves as the engine behind a best-in-class online shopping experience ensuring that every product listed is accurate and enriched. We focus on driving the integrity and discoverability of millions of SKUs across our expanding marketplace platform.
I. Job Summary:
The Analyst Catalog Management is responsible for managing the end-to-end catalog lifecycle ensuring item data accuracy and completeness across all required and recommended attributes including categorization and images. This role involves partnering with Senior Analysts Leads and Seller Account Management Teams to identify opportunities for process improvement and to address data or operational issues as they arise.
The ideal candidate will play a key role in upholding the Lowes brand and delivering a seamless customer experience through meticulous attention to detail strong organizational skills and a solid foundation in digital business or merchandise operations. Experience in home improvement or digital retail is highly valued.
II. Roles & Responsibilities:
Core Responsibilities:
Key Responsibilities:
Partner with New sellers to ensure items alignment with marketplace standards with the steps/activities in Rithum/Mirakl and other seller platforms as necessary.
Ensure all the appropriate seller information/ item attributes are captured verified and uploaded to ensure products are listed and meet the necessary guardrails aligned to Lowes data quality guidelines
Own and execute semi-complex process/tasks assigned ensuring expected timelines are met to catalog audits to ensure accuracy completeness and compliance minimal escalations owning individual operational KPIs.
Support automation initiatives by identifying repetitive catalog issues and suggesting rule-based solutions or scripts.
Maintain and organize items-related documents follow-up as necessary.
Validate product placement within Lowes taxonomy to ensure logical categorization and accurate customer navigation.
Support managers/leadership in maintain SOP documents review and refine processes for optimal efficiency.
Implement technical rules and other processes within the attribute mapping and taxonomy alignment to automate aspects of the function
Meet or exceed key results (financial operational and customer) related to digital third-party sellers through collaborative improvement
Keeps leadership informed of progress escalates for support as necessary
III. Years of Experience:
Min 2 Years relevant experience in online/retail merchandising digital business operations
IV. Education Qualification & Certifications (optional)
Required Minimum Qualifications:
Bachelors Degree Business Administration Marketing Operations Data Analytics or related field
V. Skill Set Required
Primary Skills (must have)
Experience with digital or marketplace or category merchandising
Highly Detail-oriented with strong operational mindset
Proven Expertise in third-party assortment management data quality methodology/guidelines
Excellent written and verbal communication skills including the ability to converse with US based sellers via email phone teams calls (to be evaluated)
Experience in Customer facing/telecall/Customer Support roles
Experience working with Excel and other data/reporting tools
Excellent problem-solving and time management skills
Secondary Skills (desired)
Retail corporate experience
Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
Experience with ticketing/volume management tools
Experience managing a business portfolio in a large retail environment
Account management client serving or consulting experience
Experience with data analysis and providing insights about the data
Experience / familiarity with Adobe Analytics Power BI Tableau Superset or other analytics platforms
Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under state or local law. Lowes wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Acts privacy provisions.
Lowes is an equal chance employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.