Job Summary

Key Responsibilities

- Provide technical support for networking, cloud services, and IP telephony systems.
- Install, configure, maintain, and troubleshoot Asterisk-based VoIP systems.
- Configure and manage SIP trunks, extensions, IP phones, and other VoIP devices.
- Assist in the deployment, configuration, and basic administration of cloud services and virtual servers.
- Diagnose and resolve hardware, software, network, and cloud connectivity issues.
- Monitor system performance, uptime, and service availability across on-premises and cloud environments.
- Perform routine system maintenance, updates, backups, and health checks.
- Analyze logs and troubleshoot network, server, and VoIP-related issues.
- Maintain accurate technical documentation, support records, and CRM updates.
- Escalate complex technical issues to senior engineers when necessary.
- Ensure timely resolution of support tickets while meeting service-level agreements (SLAs).
- Collaborate with internal teams to improve system performance, reliability, and customer satisfaction.

Required Skills & Qualifications

- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1-3 years of experience in technical support, networking, Linux administration, or VoIP systems.
- Good understanding of TCP/IP, DNS, DHCP, NAT, VPN, VLANs, and routing.




- Hands-on experience with Linux administration and command-line troubleshooting.
- Knowledge of Asterisk, SIP, RTP, PJSIP, and IP telephony concepts.
- Experience configuring SIP trunks and VoIP endpoints.
- Familiarity with virtualization technologies such as VMware ESXi or VirtualBox.
- Knowledge of MySQL/MariaDB and basic SQL is an advantage.
- Experience using troubleshooting tools such as Wireshark, tcpdump, and SSH.
- Strong analytical, problem-solving, and communication skills.

Preferred Skills

- Experience with pfSense, FortiGate, or other firewall solutions.
- Experience with OpenVPN, IPsec, or WireGuard VPNs.
- Basic scripting knowledge Bash is a plus.

Key Competencies

- Excellent troubleshooting and analytical skills.
- Strong customer service orientation.
- Ability to prioritize and manage multiple support requests.
- Effective written and verbal communication skills.
- Team player with a proactive approach to problem-solving.
- Ability to work under pressure and meet deadlines.

Work Environment

- Full-time position.
- Rotational shifts or on-call support may be required.
- Opportunity to work with networking, cloud infrastructure, Linux servers, and enterprise VoIP systems.

Pay: ₹250,921.00 - ₹400,000.00 per year

Advantages :

- Health insurance

Work Location: In person

📌 Technical Support Engineer (Delhi)
🏢 AKOM Technologies
📍 Delhi