Bengaluru, Karnataka

Job Summary

Position Overview

Key Responsibilities

Key Responsibilities

1. Incident & Service Request Handling (L1 + L2 Scope)

Monitor alerts, job failures, and system dashboards; acknowledge and respond within defined SLAs/SLOs.

Perform initial troubleshooting using JES logs, SYSOUT/SYSPRINT, dataset checks, and runbooks.

Restore services by executing recommended actions (job reruns, JCL corrections, dataset refreshes, region restarts).

Escalate complex issues to senior engineers or development teams with clear documentation.

Maintain accurate incident notes, timelines, and resolution steps.

1. Application Source Code & Content Operations

Assist in code/config deployments during release windows, including pre‑checks, validation, and rollback support.

Maintain JCL streams, DB2 bind details, and version‑controlled artifacts (using Endevor/Changeman or similar tools).

1. Application Stability & Daily Operational Checks

Perform scheduled health checks, batch cycle monitoring, CICS region validations, and log analysis.

Ensure smooth functioning of COBOL programs, JCL workflows, DB2 queries, and online transaction screens.

Validate dataset allocations, indexing, job completions, backups, and overall service health metrics.

1. SRE-Conscious Operations & Automation Participation

Follow SRE practices such as runbook execution, error‑budget awareness, and RCA discipline.

Identify recurring issues and propose automation or runbook improvements.

Contribute to Knowledge Base (KB) articles and troubleshooting guides.

Support continuous improvement initiatives across reliability, observability, and operational efficiency.

1. Tools & Platforms Exposure

Mainframe Technologies : COBOL, JCL, CICS, DB2, VSAM - debugging, dataset management, and job execution. Utilities : ISPF, SDSF, File‑Aid, SORT utilities,



and Abend‑Aid (or similar). Change Management : Endevor, Changeman, or equivalent Mainframe version‑control tools. Monitoring Tools : OMEGAMON, Mainview, Sysview, and log analysis dashboards. Freeware/Open-source tools : Git (documentation), Postman/Notepad++ (auxiliary), curl/OpenSSL for API simulations.

Skill Requirements

Mandatory Requirements

Basic understanding of : COBOL program flows, JCL execution logic, and batch cycles

CICS transactions and online screen behaviors

DB2 basics - ability to run simple SQL SELECT queries

VSAM and dataset structures

Job reruns, dataset checks, and abend investigation

Familiarity with Mainframe tools (ISPF, SDSF) and versioning tools.

Strong analytical and troubleshooting mindset.

Willingness to work in rotational shifts and learn rapidly.

Good to Have

Exposure to OMEGAMON, Mainview, Sysview, or similar monitoring tools.

Knowledge of REXX/CLIST scripting for automation.

Understanding of CICS transaction routing, DB2 performance basics, and VSAM indexing.

Awareness of ITIL processes (Incident, Change, Problem).

Basic understanding of batch optimization and dump analysis.

Soft Skills

Robust communication and documentation skills.

Ability to think logically and solve problems under pressure.

Proactive learning attitude and adaptability.

Team player with a customer‑first mindset.

Key Performance Indicators (KPIs)

Incident response & resolution speed (MTTA/MTTR).

Ticket quality and adherence to SLAs.

Accuracy and completeness of documentation and runbooks.

Contribution to stability improvements and SLO adherence.

Participation in automation and process optimization efforts.

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📌 Mainframe Technical Lead - Cobol, Db2, Vsam, Jcl, Cics (Bengaluru)
🏢 HCLTech
📍 Bengaluru