1. Customer Handling :

- Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

- 2. Problem Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.

- Diagnose and troubleshoot technical issues and provide solutions. Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

- 3. Documentation and Reporting**:

- Maintain detailed records of customer interactions, process customer accounts, and file documents.

- Prepare and distribute customer activity reports. Provide feedback on the efficiency of the customer service process.

- 4. Product/Service Knowledge**:

- Stay updated with product knowledge and new product/service offerings. Provide customers with information about new features and services.

- 5. Team Collaboration**:

- Work closely with team members to meet and exceed customer service goals. Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions. Requirements :

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.





- Proficient in using customer support software, databases, and tools.

- Familiarity with CRM systems and practices.

- Personal Attributes:

- Customer-oriented and able to adapt/respond to different types of characters.

- Positive attitude and a passion for providing exceptional customer service.

- Problem-solving skills and the ability to think on your feet.

- Qualifications: Bachelor’s degree preferred.

- Proven customer support experience, sales engineer or experience as a client service representative. Solid phone contact handling skills and active listening. Benefits :

-**:

- Skill Development : Structured training and certification programs to enhance technical expertise.
- Career Growth :**Continuous learning and advancement opportunities in a supportive work environment.
- Client Interaction :**Work with leading industrial clients across multiple sectors, expanding your professional network.
- Positive Work Culture :**Friendly, team-oriented environment that values initiative, integrity, and innovation.
- PF & ESI
- Employee Recognition Program
- Attendance Bonus
- Performance based yearly once Increment

Any degree

📌 Customer Support Executive Sales (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai