JLL supports the Whole You, personally and professionally.

What this job involves : As a Transport Helpdesk Coordinator at JLL, you'll serve as the essential first point of contact for all transport-related queries, requests, and issues within our integrated facility management operations. This role sits at the intersection of client service excellence and operational coordination, where you'll manage daily transport bookings, track vehicle movements, and ensure seamless mobility solutions for our clients and their employees. You'll work closely with drivers, transport vendors, facility teams, and end users to deliver reliable, effective transport services while maintaining accurate records and reporting. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be instrumental in keeping people moving and operations running smoothly. Your ability to stay calm under pressure, communicate clearly across diverse stakeholders, and problem-solve in real time will directly impact the daily experience of everyone who relies on our transport services.

What your day-to-day will look like : Coordinate vehicle bookings and driver assignments, optimizing routes and schedules to meet service level agreements

Monitor real-time vehicle locations and adjust dispatch plans as needed to accommodate urgent requests or service disruptions

Maintain accurate records of all bookings, cancellations, vehicle maintenance schedules, and incident reports in the transport management system

Liaise with transport vendors and drivers to ensure vehicles are available, properly maintained, and meet safety and quality standards

Communicate proactively with clients and end users regarding booking confirmations, delays, vehicle changes, and service updates

Generate daily,



weekly, and monthly reports on transport utilization, performance metrics, and service trends to support continuous improvement

Escalate operational issues, safety concerns, or service complaints to management promptly and assist in implementing corrective actions

Support billing and invoicing processes by verifying transport activity records and coordinating with finance teams

Required qualifications : High school diploma or equivalent; associate degree in business administration, logistics, or related field preferred

Minimum 2 years of experience in helpdesk coordination, transport operations, facility management, or customer service roles

Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with helpdesk or transport management software

Excellent verbal and written communication skills with the ability to interact professionally with diverse stakeholders

Demonstrated ability to multitask, prioritize competing demands, and maintain composure in fast-paced, high-pressure environments

Strong organizational skills and attention to detail in record-keeping, scheduling, and data entry

Flexibility to work shifts that may include early mornings, evenings, weekends, or on-call availability as business needs require

Preferred qualifications : Experience in corporate transport operations, facility services, or integrated facilities management environments





Familiarity with GPS tracking systems, fleet management platforms, or computerized maintenance management systems (CMMS)

Knowledge of local transportation regulations, safety standards, and best practices in ground transport operations

Previous experience in a client-facing role within commercial real estate or professional services sectors

Certification in customer service, operations coordination, or related professional development programs

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our

📌 Sr Transport Helpdesk Coordinator (Bengaluru)
🏢 JLL
📍 Bengaluru