JLL supports the Whole You, personally and professionally.

- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk.
- Follows-up and directing WO’s requisition to right person as per defined KPI’s
- Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes.
- Report preparation viz; WO’s pending follow up and reminder to concerned person, Driver Behaviour reports, Incident Reporting, Incident report preparation, daily call logs and activity completed report, any other report preparation as required by management.
- Liaising with various counterparts with the organisation in AsPac region.
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Career development (weighting 10%)
- Good Communication skills both written and spoken.
- Customer Centric
- Knowledge MS office.
- Corrigo Portal
- Team player and ownership of role importance task’s to be performed.
- Vigilant.
- Position will be based out of Pune
- Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months.
- Ability to remain at workstation for long period of time.
- Prior experience in employee transport and/or workplace helpdesk will be preferred.

What this job involves : Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.



Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy.ability to manage activities using different systems, then you might be the best fit for this job.

A client service champA strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is key to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Operations Command Centre- Executive (Pune)
🏢 JLL
📍 Pune