Customer Engagement & Sales : Greeted customers, identified needs, offered expert product recommendations, and utilized upselling techniques to increase average transaction value.
- Transaction Processing : Processed accurate cash, credit, and invoice payments using POS systems and managed daily opening/closing procedures.
- Product Expertise & Inventory : Maintained in-depth knowledge of products/services, updated inventory records, and organized stock displays to ensure a welcoming, fully stocked setting.
- Customer Service & Resolution : Resolved customer complaints, managed returns efficiently, and maintained a high level of customer satisfaction.
- Order Fulfillment : Handled telephone inquiries, prepared customer orders, and coordinated with warehouse staff for product delivery.