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- Job Title : DEVELOPER L4(CONTRACT) City : Pune State/Province : Maharashtra Posting Start Date : 6/17/26

Job Description : Location options are Coimbatore, Chennai, Pune and Bangalore.

Rate : - 160K/M

exp : - 8 + years

Job Description : Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

- This role covers both Development and Support.
- Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
- Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
- Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
- Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
- Ensure design leverages existing reusable components, traces back to business requirements,



and that new modules are designed with reusability in mind

Requirements :

- Undergraduate Degree or Technical Certificate (Graduate degree preferred)

- Relevant technologies include but are not limited to:

- Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.

- Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)

- Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)

- Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have

- Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus

- Understanding of AWS, Google Cloud and Microsoft Azure is a plus.

- Familiarity with tools like JIRA, Cyara and Confluence

- Strength in identifying root causes and implementing targeted and controlled remediation plans

- Robust verbal and written communication skills are essential

- Self-motivated team player with high energy and ability to work independently as well as within a team

- Hands-on experience with various SDLC including waterfall, specially agile

- Experience working within a large-scale Financial Enterprise environment

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Do

1. Instrumental in understanding the requirements and design of the product/ software





Develop software solutions by studying information needs, studying systems flow, data usage and work processes

Investigating problem areas followed by the software development life cycle

Facilitate root cause analysis of the system issues and problem statement

Identify ideas to improve system performance and impact availability

Analyze client requirements and convert requirements to feasible design

Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements

Conferring with project managers to obtain information on software capabilities

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1. Perform coding and ensure optimal software/ module development

Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software

Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases

Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.

Analyzing information to recommend and plan the installation of new systems or modifications of an existing system

Ensuring that code is error free or has no bugs and test failure

Preparing reports on programming project specifications, activities and status

Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns

Compile timely, comprehensive and accurate documentation and reports as requested

Coordinating with the team on daily project status and progress and documenting it

Providing feedback on usability and serviceability, trace the result to quality risk and report

📌 Developer(Contract) (Pune)
🏢 Wipro
📍 Pune