Bengaluru, Karnataka

Job Summary

Role Summary

The Senior ServiceNow Developer is a seasoned, hands-on technical contributor responsible for design realization, implementation, maintenance, and optimization of ServiceNow solutions across the SENSE/cSENSE ecosystem. Working within hybrid teams and Agile Release Trains (ARTs), this role delivers secure, performant, and scalable implementations based on solution designs defined by Solution Architects.

Beyond delivery, the Senior Developer acts as a quality owner and technical guide—driving clean code practices, reducing technical debt, strengthening engineering standards, and mentoring junior developers and SDA students. The role balances independent ownership of complex stories/features with strong collaboration across architects, product, operations, and integration stakeholders.

Key Responsibilities

Skill Requirements

Required Skills and Qualifications

Technical Expertise

- 5+ years of ServiceNow development experience, preferably across at least two product lines (e.g., ITSM, CSM, FSM, HRSD, Discovery) and/or custom app development.

- Strong hands-on expertise in: o ServiceNow scripting : server-side & client-side JavaScript (TypeScript is a plus),

- Flow Designer, IntegrationHub, and automation patterns,

- ATF (Automated Test Framework) and pragmatic testing approaches,

- UI delivery using Service Portal and/or UI Builder.

- Proven integration engineering experience:

- REST/SOAP, import/export patterns, Transform Maps,

- robust interface design (logging, retries, fault handling),

- familiarity with enterprise integration tooling (e.g., Azure API Management, SnapLogic,



SAP) is a robust plus.

- Experience with ServiceNow delivery practices:

- update sets and/or Source Control Integration,

- CI/CD concepts and controlled promotions across instances.

- Strong understanding of:

- performance optimization (queries, script efficiency, platform limitations),

- secure development practices (roles, ACLs, secure APIs),

- clean code principles (SOLID, readability, maintainability).

Certifications (required)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)

Other Requirements

Nice-to-have Certifications

- CIS (ITSM/CSM/FSM/HRSD/Discovery or similar)
- ITIL 4 Foundation
- SAFe Practitioner (or similar Agile certification)

Mentoring & Communication

- Demonstrated ability to lead by influence: improving outcomes through guidance, review quality, and constructive coaching.
- Strong problem-solving skills; comfortable owning complex deliverables end-to-end with mínimal supervision.
- Clear communicator within technical teams and across stakeholders; able to explain technical decisions in accessible terms when needed.
- Highly collaborative and effective in global, multicultural, hybrid teams (internal/external; near/offshore).
- Quality-driven mindset with attention to detail and a strong sense of accountability.
- Fluent English (spoken and written).

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📌 Senior Technical Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru