Operations Management : Oversee daily housekeeping activities, ensuring high standards of cleanliness, hygiene, and maintenance in guest rooms and public areas.
- Staff Supervision : Train, mentor, schedule, and evaluate housekeeping staff (room attendants, laundry, public area attendants).
- Inspections : Conduct daily inspections of guest rooms, corridors, and public spaces to meet brand quality standards and safety policies.
- Inventory Control : Monitor and manage inventory levels for cleaning supplies, guest amenities, linens, and uniforms.
- Guest Service : Address guest requests and complaints efficiently, facilitating immediate resolutions.
- Reporting : Maintain department records, such as room status reports, and assist with inventory stock-takes.
- Coordination : Work with the Maintenance/Engineering department to ensure timely repairs.