Director of Operations

Location : Bengaluru, India (On-site) Employment Type : Full-Time Compensation : ₹35,00,000 - ₹40,00,000 per annum

About VCCM

VCCM (Virtual Client Care Management) is a trusted staffing and operations partner for home care agencies across the United States. We are a one-stop solution for home care companies seeking highly trained, professional virtual assistants who seamlessly integrate into their teams and support their day-to-day business operations. As a growing startup, we believe in empowering leaders who are passionate about creating scalable processes, solving complex challenges, and building high-performing teams.

We're looking for a Director of Operations who thrives in fast-paced environments, embraces change, and is excited to help shape the future of our organization.

Position Overview

The Director of Operations will lead the day-to-day operational strategy and execution across the organization. This role is ideal for a seasoned operations leader with a strong project management background who enjoys building systems, leading cross-functional teams, and driving continuous improvement.

Key Responsibilities

- Develop and execute operational strategies that support company growth and scalability.
- Lead cross-functional projects from planning through execution, ensuring quality, efficiency, and timely delivery.
- Build and optimize operational processes to improve productivity and client satisfaction.
- Collaborate closely with leadership to establish priorities and drive strategic initiatives.
- Monitor key performance indicators (KPIs) and implement data-driven improvements.
- Identify operational risks and proactively develop solutions.
- Mentor, coach, and develop managers and team members while fostering a culture of accountability and continuous improvement.
- Create efficient workflows and implement best practices across departments.
- Support organizational growth by adapting quickly to changing business needs and new opportunities.
- Work closely with our USA team.





Qualifications :

- Bachelor's degree in Business, Operations Management, Project Management, or a related field (MBA preferred).
- 10-12 years of progressive experience in operations, project management, or business leadership.
- Demonstrated success leading complex projects and cross-functional teams.
- Strong project management expertise with the ability to prioritize multiple initiatives.
- Experience working in a startup or high-growth environment is highly preferred.
- Exceptional leadership, communication, and problem-solving skills.
- Strong analytical mindset with the ability to make informed business decisions.
- Comfortable navigating ambiguity and adapting to evolving priorities.

What We're Looking For

- Entrepreneurial and proactive.
- Excited by new ideas and continuous innovation.
- Open-minded and eager to learn.
- Comfortable taking ownership and making decisions.
- Adaptable, resilient, and thrives in a startup setting.
- Passionate about building teams, improving processes, and driving operational excellence.
- Comfortable wearing different hats.
- Can show empathy with Clients.
- Has experience working in a role that has high expectations regarding customer service (5 star hotels, fine dining etc)

Why Join VCCM?

Joining VCCM means becoming part of a growing company where your ideas matter and your impact is visible. You'll have the opportunity to help shape the future of the organization, lead meaningful initiatives, and work alongside a cooperative team both in India and the USA all while delivering exceptional client care.

If you're an experienced operations leader who enjoys building, innovating, and leading in a fast-paced startup environment, we'd love to hear from you.

Pay: ₹3,500,000.00 - ₹4,000,000.00 per year

Application Question(s):

- How many years of experience in Project Management do you have?
- Do you have experience working in an environment that has high expectations regarding customer service (5 star hotels, fine dining etc)?
- Have you worked for a start up company before?

Work Location: In person

📌 Director of Operations (Bengaluru)
🏢 VCCM
📍 Bengaluru