- Requisition Number : 61919 Job Location : Bangalore, IND Global Grade : Band 9 Work Type : Office Working Employment Type : Permanent Posting Start Date : 09/09/2026 Posting End Date : 16/09/2026 : Job Summary
Process and risk management
- Handle and process transactions as outlined in Global Lending DOI, country specific DOI addendum, Delegation of authority provided to individual staff and Delegation of authority for business partners. Any non documented or irregular process needs to be brought to the attention of GLS staff in the hierarchy of Senior Manager or above.
- Supporting resolution of audit issues and CST exceptions within agreed time lines
- Ensure nil CST exceptions identified for the transactions processed.
- Identify and escalate processes not in line with DOI
- Adherence to GLS escalation matrix and ensure operational discipline on adhering to policies and procedures
- Ensure no repeat audit findings
- Timely submission of MIS data requests and CST samples data requested
- Respond to Re
- sponsible person (RP) team within 2 working days from the date of receipt of queries/ clarifications.
- Timely and accurate update of leaves taken including Sick / compensatory offs in People Soft.
- Ensure adherence to 6S discipline
- Ensure to get cross trained and be a fungible resource
- Participate on testing and requirement discussions for the initiatives under Lending Transformation program.
- Ensure Nil risk issues and events
- Ensure to get trained and handle financial control process along with BAU
Measurement targets
- External errors to be in line with Country SLA - 99.75%
- Internal errors should not exceed 10 per quarter
- Nil operational loss / near miss and potential loss events.
- Adherence to Clean desk policy at all times
- E-Sentinel checks assigned should be completed on daily basis or exception to be recorded with appropriate comments.
- Investigate, resolve and reply to CORE exception reports within 3 days from the date of receipt of reports by the unit.
Partners and clients
- Deliver and sustain Loan Drawdown / Increased roll over turn -around time for client authentication checks as 90 minutes and tracking of referrals/ rejects for markets handled.
- Ensure queries / mails are responded within specified time frame
- Provide support to data quality assurance in Transaction processing systems like ACBS or EBBS.
Measurement targets
- BAU Mails to be responded within 1 hr from the time of receipt. Queries to be responded within 3 hrs from the time of receipt. Holding responses to be sent in case of anticipated delays on account of investigation required.
Commerciality
- Ensure that all activities that we support and handle are updated in PS tool under specific categories. If any transaction processing continues to be captured as Ad-hoc volume in PS tool for more than 2 weeks, escalate to the Head of Global Lending Services in the GBS location to ensure a new activity line is created in PS tool and recharged to the respective country
Footprint Optimisation
- Provide support in ensuring we are cross trained to handle BCP volumes across Chennai and Bangalore.
- In times of volume surge in Bangalore/ Chennai or Tianjin, ability to shoulder responsibility with other location and handle transactions without client / financial impact.
- Ensure all user ID across system are not left to dormant status when a BCP situation does not arise. Log into the systems at least once in a week to ensure access levels are checked and system access is live.
Technology
- Ensure that all system related issues have a problem ticket attached to that.
- Ensure all open technology issues are under follow up.
Data/ MI and reporting
- Ensure timely update of transactions processed in PS tool for accurate productivity capture and capacity management
- Adherence to minimum output index of 100% and efficiency of 90%
Operational excellence
- Assist the unit in achieving seat utilisation target of 1.25 by effective utilization of seats by ensuring adherence to shift timings
- To handle transactions of multiple markets to align with Hyper specialization model and leverage on cross utilisation plans
- Contribute towards building efficiencies by eliminating manual workarounds in processing and increasing automation.
- Effective time management by smart work
- Suggest ideas for process improvement to Ideation
Measuring Targets
- Hyper specialization - to handle minimum of 3 markets with one major market (HK, SG, IN, UK, UAE/ DIFC)
- Provide at least 3 ideas for process improvement every 6 months
People
- Perform active back up roles and be a team player.
- To be part of training and assessments conducted by Training Team for GLS- minimum 3 days of training should