Soft Sales & Client Coordination Executive - Coffee Division

Location: Worli, Mumbai (Work from Office)

Working Hours: 10:00 AM - 6:00 PM, Monday to Saturday

Employment Type: Full time (6-Month Probation Period)

About the Company: Role Overview: We are seeking a Soft Sales & Client Coordination Executive who will handle

in-office sales communication, lead follow-ups, and client coordination.

This role is focused on relationship-based soft selling, nurturing inquiries, and

ensuring professional follow-ups with clients and prospects such as hotels, cafés, ice

cream manufacturers, and caterers.

The role does not require field visits — all sales activities are managed from the

Key Responsibilities:

- Lead Management & Soft Sales
- Handle incoming leads, references, and inquiries via phone, WhatsApp, social

media, and events.

- Make the first connect with prospects — introducing Unnwind’s coffee products

confidently and courteously.

- Conduct soft sales calls to build relationships, understand requirements, and

generate interest in Unnwind products.

- Maintain structured and timely follow-ups after product samples, meetings, or

discussions.

- Support the sales manager by scheduling calls or meetings with qualified leads.
- Client Coordination & Communication

and existing clients.

- Maintain consistent communication with clients, ensuring smooth information flow

and follow-up.

- Coordinate internally with logistics, accounts, and marketing teams for sample

dispatches, materials, and updates.

- Assist in preparing marketing mailers, festive greetings, or promotional

communications.

- Database & Reporting
- Maintain an updated database of leads, clients, and their follow-up status in Excel

or CRM.

- Generate daily or weekly reports on lead progress,



client communication, and

pending actions.

- Provide timely updates to management on conversions, feedback, and new

opportunities.

Skills & Qualifications: Essential Skills

- Fluent Verbal and written communication in English (and Hindi).
- Good telephone etiquette and confidence in speaking with senior professionals

(hotel owners, purchase heads, etc.).

- High level of organization, follow-up discipline, and attention to detail.
- Comfortable handling multiple leads simultaneously and maintaining timelines.

Technical Skills

- Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with CRM tools or lead tracking (preferred but not mandatory).
- Basic digital skills (Google Sheets, WhatsApp Business, Canva for simple creatives)

are an advantage.

Educational Qualification

- Graduate and above.
- 1-3 years of experience in telesales, client servicing, or soft sales (preferably in

FMCG, F&B;, or hospitality sectors).

Personal Attributes:

- Pleasant, articulate, and well-presented personality.
- Good listener with a polite yet persuasive communication style.
- Self-motivated and consistent in follow-ups and reporting.
- Team player with a positive and learning-oriented attitude.
- Takes ownership of responsibilities and ensures every lead is nurtured to closure.

Compensation: Salary : As per experience and industry standards.

Incentives or performance-based bonuses may be applicable after probation.

Career Path: This role offers long-term growth into Sales Executive, Business Development, or

Key Account Management roles based on performance. The company provides

exposure to the fast-growing coffee and hospitality industry, enabling professional

and personal growth.

Pay: ₹11,844.62 - ₹31,998.84 per month

Work Location: In person

📌 Sales Coordinator Back Office (Worli)
🏢 Aarvi encon
📍 Worli