Job Summary : Life Slimming & Cosmetic Clinic is looking for a dynamic and result-oriented Clinic Manager / Centre Manager to handle complete branch operations and sales performance . This role requires strong leadership, operational control, and the ability to drive revenue through effective team coordination and client conversion.
Key Responsibilities:Operations Management
- Oversee end-to-end clinic operations ensuring smooth daily functioning
- Ensure strict adherence to SOPs, hygiene standards, and clinic protocols
- Coordinate with all departments including Dermatology, Slimming, and Aesthetics
- Manage appointments, patient flow, and service delivery
Sales & Revenue Management
- Drive overall branch sales targets and revenue growth
- Improve client conversion rates (walk-ins, leads, in-house & out-house clients)
- Monitor daily sales performance and take corrective actions
- Ensure upselling and cross-selling of packages and services
- Focus on increasing repeat visits and rebooking
Team Management & Coordination
- Lead and manage clinic staff including sales team, therapists, and front office
- Ensure team productivity, discipline, and target achievement
- Coordinate effectively with doctors and all departments
- Conduct regular team briefings and performance reviews
Client Handling & Experience
- Ensure excellent client experience and satisfaction
- Handle escalations and resolve client concerns
- Build strong client relationships for retention and referrals
Performance & Reporting
- Track and monitor KRA/KPI for team and centre performance
- Maintain daily, weekly, and monthly reports
- Ensure target achievement with proper planning and execution
Key Requirements :
- Graduate / MBA preferred
- 5-8 years of experience in clinic/wellness/retail sales management