Job Summary

Under limited supervision, this role is responsible for diagnosing, troubleshooting, performing preventive maintenance, and carrying out moderately complex repairs on engines and related systems at customer sites.

The position focuses on delivering high-quality service while developing technical expertise in engine systems, aftertreatment systems (ATS), and controls. The individual works closely with customers and internal teams to ensure timely issue resolution and high customer satisfaction.

Key Responsibilities

- Engage with customers in a professional and courteous manner, ensuring prompt response to service needs.
- Diagnose and troubleshoot engine, ATS, and control system issues using specialized tools and standard procedures.
- Perform preventive maintenance as per defined schedules and standards.
- Execute moderately complex repairs, including identification and preparation of required tools and parts.
- Utilize electronic service tools and diagnostic software to identify and resolve faults.
- Interpret system interactions across mechanical and electrical subsystems (fuel, cooling, exhaust, sensors, controls, etc.).
- Escalate unresolved technical issues to senior technicians or supervisors as required.
- Complete service documentation including worksheets, timesheets, warranty claims, and quality records in relevant systems.
- Identify additional service or business opportunities during customer interactions.
- Maintain service vehicle, tools, and equipment in positive working condition.
- Ensure strict adherence to Health, Safety & Environment (HSE)



policies and report any incidents.
- Participate in ongoing technical and safety training aligned with business needs.

Qualifications

- Vocational diploma or certification from a relevant technical institution.
- Apprentice-trained engine technician certification preferred.
- Valid local driving license is required.
- May require compliance with export control regulations.

Skills & Competencies

- Strong knowledge of engine systems, aftertreatment systems (ATS), and control systems.
- Proficiency in diagnostics and troubleshooting using mechanical and electronic tools.
- Understanding of system interactions across electrical and mechanical components.
- Effective communication skills with a strong customer-focused approach.
- Ability to manage complex technical issues and prioritize tasks effectively.
- Commitment to continuous learning and self-development.
- Strong adherence to health and safety practices.
- Ability to document service activities accurately in systems.
- Team collaboration and willingness to escalate issues appropriately.

Experience

- Basic level field service or technician experience.
- Intermediate knowledge and/or hands-on experience with engine products.
- Prior customer service or field support experience preferred.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2427022

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

📌 On Site Service Technician - Ii (Lucknow)
🏢 Cummins
📍 Lucknow