Job Title: Customer Care cum /Front Desk Receptionist
Location : DB Mall Experience : 0-2 Years (Freshers can apply) Salary : ₹10,000 - ₹15,000 per month
Job Summary
We are looking for a friendly and responsible Customer Care cum Front Desk Receptionist to assist visitors at DB Mall. The role involves interacting with customers, addressing genuine concerns, providing accurate information, and ensuring a pleasant experience for everyone visiting the mall.
Key Responsibilities
- Assist customers with inquiries related to mall services, stores, directions, and facilities
- Maintain basic records or reports if required
- Handle customer situations with patience, professionalism, and empathy
- Coordinate with mall management or relevant departments when required
- Maintain a positive and people-pleasing attitude at all times
- Ensure customer satisfaction and create a welcoming environment
- Resolve genuine customer complaints and issues calmly and efficiently
Required Skills & Qualifications
- Positive verbal communication skills (Hindi & English preferred)
- Pleasing personality with a customer-first approach
- Responsible, calm, and confident in handling situations
- Ability to listen and understand customer concerns
- Basic Understanding of computer is a must
- Willingness to work in shifts, including weekends (when required)
Experience
- 0-3 years of experience in customer service or front desk roles
- Freshers with good communication and attitude are welcome
Who Should Apply
- Individuals who enjoy interacting with people
- Those looking to start or grow a career in customer service