Front Desk & Patient Handling - Welcome and attend to patients professionally. - Manage patient registration, appointments and clinic schedules. - Handle incoming calls, WhatsApp enquiries and walk-in patients. - Coordinate between patients, doctors and therapists. - Ensure a smooth and premium patient experience from arrival to departure. Treatment Counselling - Understand patients’ skin, hair and aesthetic concerns. - Explain treatments and procedures offered at the clinic in an easy-to-understand manner. - Explain treatment plans, packages, pricing and expected process under the guidance of the doctor. - Assist patients in choosing appropriate treatments based on the doctor’s recommendations. - Address basic patient queries and ensure concerns are properly communicated to the doctor. - Maintain a professional, ethical and non-pushy approach to counselling. Patient Follow-up & Relationship Management - Follow up with enquiries and patients regarding consultations and treatment plans. - Coordinate appointment confirmations, reminders and rescheduling. - Follow up with patients after treatments as required. - Maintain strong patient relationships and encourage repeat visits where appropriate. - Collect patient feedback and assist in maintaining a high patient satisfaction level. Sales & Conversion - Convert genuine enquiries into consultations and treatment appointments. - Explain treatment packages and ongoing clinic offers.



- Follow up systematically with prospective patients. - Achieve assigned monthly counselling and conversion targets. - Maintain accurate records of enquiries, appointments and conversions. Clinic Coordination - Coordinate with doctors, therapists and the reception team. - Maintain patient records and ensure required forms are completed. - Assist with basic billing/payment coordination. - Ensure the reception and waiting area maintains a clean, organised and premium appearance. - Support the clinic team in day-to-day administrative activities. Skills Required - Excellent communication and interpersonal skills. - Pleasant, confident and professional personality. - Good English and Hindi communication; Marathi is an advantage. - Strong customer-service and patient-handling skills. - Valuable convincing and counselling ability. - Comfortable discussing aesthetic treatments and packages. - Basic knowledge/interest in skin, hair, laser and aesthetic treatments. - Good follow-up and organisational skills. - Comfortable using WhatsApp, computer systems and basic CRM software. - Target-oriented and willing to take responsibility. - Aesthetic/dermatology clinics - Skin & laser clinics - Beauty/wellness clinics - Healthcare front desk - Patient counselling - Hospitality/customer service - Sales counselling will be preferred. Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person

📌 Skincare Counsellor (Pune)
🏢 The Daily Aesthetics Clinic
📍 Pune