We are looking for a professional and well-presented Front Desk Executive to be the first point of contact for customers, visitors, property buyers, channel partners, and business associates.

Experience in a real estate developer, builder, property consultancy, hospitality, or corporate environment will be preferred.

Key Responsibilities

- Welcome and professionally greet all customers, visitors, channel partners, and business associates.
- Manage the reception area and ensure a professional and welcoming environment.
- Handle incoming and outgoing calls and direct them to the appropriate department or team member.
- Receive and respond to general customer enquiries professionally.
- Record visitor details and maintain the visitor register.
- Identify prospective property customers and promptly connect them with the appropriate sales executive.
- Inform the sales/CRM team when a customer arrives for a site visit or property meeting .
- Coordinate customer appointments, meetings, and site-visit schedules.
- Maintain records of walk-in customers and enquiries.
- Enter and update basic customer information in the CRM system .
- Ensure that walk-in leads are properly assigned to the relevant sales team member.
- Follow up internally to ensure no walk-in or enquiry is missed.
- Coordinate with the Sales and CRM teams regarding customer arrivals and appointments.
- Manage incoming correspondence, courier, documents, and office communication.
- Maintain basic office records, registers, and front-desk documentation.
- Assist management and other departments with administrative and coordination tasks when required.
- Maintain confidentiality of customer and company information.
- Ensure the reception area, meeting areas, and customer waiting areas remain organised and presentable.

Customer Handling

The Front Desk Executive will be responsible for creating a strong first impression of the company .





- Greet customers with professionalism and courtesy.
- Understand the basic purpose of the customer's visit.
- Direct customers to the correct sales representative or department.
- Ensure customers are attended to without unnecessary waiting.
- Handle basic questions regarding meetings, appointments, and project visits.
- Maintain a professional attitude even during busy periods or difficult situations.

Required Experience

- 1-4 years of experience in front office, reception, customer service, CRM, hospitality, real estate, or a similar role.
- Freshers with excellent communication skills may also be considered.
- Experience in a real estate company or sales office will be an advantage.
- Good verbal and written communication skills.
- Pleasant and professional personality
- Excellent communication and interpersonal skills
- Well-groomed and presentable
- Customer-service oriented
- Confident handling visitors and phone calls
- Strong organisational and coordination skills
- Valuable computer knowledge
- Ability to multitask in a busy sales environment
- Punctual, disciplined, and responsible
- Strong attention to detail
- Comfortable coordinating with Sales, CRM, Marketing, and Management teams

Key Performance Indicators (KPIs)

- Customer and visitor handling
- Walk-in lead recording accuracy
- Appointment coordination
- Call handling and response efficiency
- Lead handover to the sales team
- CRM data accuracy
- Customer waiting time
- Front-office administration efficiency
- Customer experience and professionalism
- Internal coordination efficiency

What We Offer

- Opportunity to work in a professional real estate environment :

- Exposure to premium real estate projects and customers

- Opportunity to work closely with Sales, CRM, Marketing, and Management teams

- Performance-based growth opportunities

- Professional and collaborative working workplace

- Growth opportunities based on performance

Pay: ₹180,000.00 - ₹360,000.00 per year

Work Location: In person

📌 Front Desk Executive - Real Estate (Zirakpur)
🏢 Allwin Infrastructure Limited El Zia
📍 Zirakpur