JOB DESCRIPTION - SALON BRANCH MANAGER

Job Title : Salon Branch Manager

Department : Operations / Salon Management

Reporting To : Regional Manager / Operations Head

Job Location : KOLLAM

Job Summary : The Salon Branch Manager is responsible for overseeing the overall operations of the salon branch, ensuring smooth day-to-day functioning, excellent customer service, staff management, sales growth, and maintaining brand standards. The role involves managing team performance, branch profitability, customer satisfaction, inventory, hygiene, and operational compliance.

Key Responsibilities:1. Branch Operations Management

- Manage daily salon operations and ensure smooth branch functioning.
- Ensure opening and closing procedures are followed properly.
- Monitor cleanliness, hygiene, and maintenance of salon premises and equipment.
- Ensure compliance with company SOPs, policies, and safety standards.
- Handle branch administration and operational reporting.

2. Team Management

- Supervise beauticians, therapists, reception staff, housekeeping, and other branch employees.
- Prepare staff duty rosters and shift schedules.
- Monitor attendance, punctuality, grooming, and discipline.
- Conduct daily staff briefings and performance reviews.
- Train, motivate, and guide team members to improve productivity and service quality.
- Coordinate with HR for recruitment, onboarding, and staff performance issues.

3. Customer Service & Client Experience

- Ensure excellent customer service and guest satisfaction.
- Handle customer complaints and resolve service issues professionally.




- Build customer relationships and improve repeat business.
- Monitor customer feedback and implement corrective actions.

4. Sales & Revenue Management

- Achieve branch sales targets and service revenue goals.
- Drive retail product sales and service package promotions.
- Monitor daily sales performance and conversion rates.
- Implement upselling and cross-selling strategies.
- Track branch profitability and cost control.

5. Appointment & Front Office Management

- Monitor appointment bookings and staff allocation.
- Coordinate with front office/CRE team for smooth scheduling.
- Ensure proper handling of walk-in customers and appointment management.
- Reduce appointment cancellations and no-shows.

6. Inventory & Stock Management

- Monitor stock levels of products, consumables, and tools.
- Ensure proper stock usage and minimize wastage.
- Conduct regular inventory checks and stock audits.
- Coordinate with procurement/store team for replenishment.

7. Financial & Reporting Responsibilities

- Prepare daily, weekly, and monthly branch reports.
- Monitor branch expenses and petty cash.
- Verify billing, cash collection, and payment records.
- Submit operational and performance reports to management.

8. Marketing & Business Development





- Support local marketing activities and promotional campaigns.
- Build customer database and retention programs.
- Coordinate for bridal bookings, memberships, and special packages.
- Develop strategies to improve branch footfall and customer retention.

Key Performance Indicators (KPI)

- Branch sales achievement
- Customer satisfaction score
- Staff productivity
- Retail product sales
- Appointment conversion rate
- Customer retention rate
- Hygiene and SOP compliance
- Inventory control and wastage reduction
- Staff attendance and discipline
- Branch profitability

Required Qualifications

- Bachelor’s degree / Diploma in Business Administration, Hospitality, Beauty Management, or related field.
- Experience in salon, spa, retail, hospitality, or branch operations management preferred.

Required Skills :

- Leadership and team management
- Sales and target achievement
- Customer service excellence
- Communication and interpersonal skills
- Problem-solving ability
- Inventory and stock management
- Reporting and MIS knowledge
- Basic computer skills (Excel, billing software, CRM)

Experience Required

- 3-5 years experience in salon/spa/retail operations, with at least 1-2 years in a managerial role .

Working Conditions

- Flexible working hours including weekends and holidays.
- Ability to manage operational pressure and sales targets.

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Versatile schedule

Work Location: In person

📌 Branch Manager (Kollam)
🏢 Lyra Beauty
📍 Kollam