- Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction.
- Coordinate appointment scheduling and record necessary customer details accurately.
- Identify customer concerns and required repairs, while addressing mobility needs effectively.
Preparation for Appointments :
- Manage bay availability for scheduled appointments and walk-in customers.
- Prioritize job schedule following Audi India guidelines.
- Coordinate technician, tool, and parts availability for productive repair processes.
Reception and Job Order Management :
- Retrieve and manage customer orders, aligning identified jobs accurately.
- Provide transparent advice on repair scope, time, and estimated costs to customers.
- Offer additional products and services, confirming job orders and organizing mobility solutions as needed.
Repair Execution and Coordination :
- Liaise with insurance/leasing firms for accident/leased vehicle repairs.
- Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.
Quality Assurance and Vehicle Return Preparation :
- Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return.
- Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.
Vehicle Return and Billing :
- Verify customer identity, explain completed work, and detail invoice charges accurately.
- Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.
Customer Satisfaction and Complaint Handling :
- Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service.
- Foster strong relationships with vendors and local partners to enhance service quality.
Additional Responsibilities :
- Adhere to all regulatory requirements and directives.
- Fulfill any additional duties assigned by management to support business objectives.
Requirements :
- Bachelor’s degree in Engineering or related field.
- Proven experience in the automotive industry, demonstrating strong customer service skills.
- Proficiency in CRM software and processes is preferred.
Salary Range :
- The salary range for this position is competitive and commensurate with experience and qualifications.
Job Types : Full-time, Permanent
Salary : ₹20,000.00 - ₹30,000.00 per month
Benefits :
- Paid sick time
- Provident Fund
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits :
- Cell phone reimbursement
- Health insurance
- Provident Fund