Provide accurate information about products and services
- Resolve customer complaints and issues in a timely manner
- Log customer interactions and maintain records in CRM systems
- Follow up with customers to ensure issue resolution and satisfaction
- Escalate complex or unresolved issues to higher support levels
- Maintain a positive, professional, and empathetic attitude
- Meet service-level agreements (SLAs) and performance targets
- Coordinate with internal teams (technical, sales, billing) when required
- Collect customer feedback and report recurring issues