Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Team Captain in Customer Service, we're counting on you to help us deliver the kind of experience that earns trust—every interaction, every day; internal and external customers, as well as team members on, and outside the assigned team you'll support. You'll deliver an exceptional experience that builds trust, strengthens relationships, drives revenue and retention and reinforces why customers, and team members choose StockX.

What you'll do

- Coach and support our team members to strengthen performance, confidence, and consistency—team member success is your success.
- Gather insights through feedback sessions and share ideas that help us improve how we work and how we serve.
- Provide regular performance updates throughout the day, helping our team stay aligned to daily goals and service levels.
- Facilitate huddles and team meetings that keep us connected, informed, and energized.
- Step in on customer contacts and complex/escalated situations as assigned, modeling calm, clarity, and customer-first decision making.
- Manage Team Leader/Team Captain threshold and exception tasks with clear ownership and timelines, ensuring we deliver on commitments.
- Partner with leaders to support our team in achieving productivity, quality goals, and CSAT expectations.
- Monitor operational tools and exception workflows so we catch issues early and protect the customer experience.
- Participate in QA calibrations to ensure we stay aligned and confident in our standards.
- Build a culture of recognition—calling out great work in real time and reinforcing what "excellent" looks like.




- Review customer satisfaction feedback and help ensure we close the loop with customers and coaching.
- Contribute ideas that improve our processes across CS and the broader business, including UAT and system/tool feedback as assigned.
- Roll out and reinforce new job aids and process updates, leading discussions when changes occur as needed.
- Support onboarding and training for recent hires so we bring new team members up with confidence and consistency.
- Help manage real-time inbox and live performance metrics to support adherence and coverage.
- Work executive escalations when needed.
- Jump in on other duties as needed—we play to win.

About you :

- Minimum of 1 year of demonstrated experience acting as a senior team member, mentor, or informal leader within a support environment.
- Strong working knowledge of customer support processes, with the ability to handle complex or escalated cases.
- Excellent written and verbal communication skills, with a professional and customer-first approach.
- Comfortable supporting and guiding peers, sharing feedback constructively, and helping drive team performance.
- High emotional intelligence — empathetic, adaptable, and calm in high-pressure situations.
- Strong organizational skills with the ability to manage time effectively and balance individual and team responsibilities.
- Ability to take initiative, solve problems proactively, and support day-to-day team operations.
- Positive, collaborative team player who leads by example and promotes a culture of accountability and service excellence.

Nice to have skills :

- Experience in e-commerce, marketplace, or tech-enabled customer support
- Exposure to coaching, mentoring, or informal leadership responsibilities
- Experience working in or with global teams or customers

**About StockX

📌 Team Captain, Customer Service (Evening/night Shift) (Bengaluru)
🏢 Stockx
📍 Bengaluru