Customer Relationship Management - Build and maintain solid relationships with retail, wholesale, and corporate clients. - Handle customer inquiries, complaints, and service requests professionally and promptly. - Ensure high levels of customer satisfaction and retention. - Coordinate with sales teams to provide personalized customer support. - Monitor customer feedback and implement improvement initiatives. - Maintain CRM records and customer databases accurately. - Conduct follow-ups with customers regarding orders, deliveries, and after-sales service. Operations Management - Oversee daily operational activities across sales, inventory, production, and dispatch departments. - Coordinate with manufacturing teams to ensure timely order fulfillment. - Monitor order processing from receipt to delivery. - Ensure proper stock management of jewellery, diamonds, gemstones, and packaging materials.



- Work closely with procurement and logistics teams for smooth supply chain operations. - Implement operational policies, SOPs, and quality control measures. - Ensure compliance with company policies, industry regulations, and security standards. Sales & Coordination - Support sales teams in achieving business targets. - Coordinate between customers, production, and inventory teams for order execution. - Prepare operational and customer service reports for management review. - Assist in planning promotional activities and customer engagement programs. Team Management - Supervise customer service and operations staff. - Conduct training programs to improve customer handling and operational efficiency. - Monitor team performance and establish service excellence standards. Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person

📌 Customer Relationship and Operation Manager From Jewellery Industry (Charni Road)
🏢 Nornament Designers
📍 Charni Road