Nagpur, Maharashtra

Job Summary

We are looking for a multi-skilled Asset Manager who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients of HCL. Asset Management Services We are looking for a multi-skilled Asset Manager who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients of HCL. Primary responsibilities are: - Asset Management/Stock Management /Procurement

- Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations
- Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)
- Customer Relationship Management
- SLA/OLA Management for all Asset Management Deliverables and its reporting
- Regular reviews with Customer and internal teams/vendors as applicable
- Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally. Extensive knowledge on ITSM Tool Set (ServiceNow)
- Demand and Forecast analysis and understanding key Business needs/suggestions
- Reporting and MIS- Oversee Projects - OEM Vendor Relationship Management Skills, Experience and Qualification Required Business Skills: - Understanding of EUC and Desk Side Support / FSO Management - Ability to work in a Matrix managed environment
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- To work through issues analytically to a successful conclusion
- Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc
- Ability to understand best practices internally/externally on EUC related activities.



Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etcPersonal Skills
- Robust customer service skills - Must be detail oriented and self-motivating
- Strong Written and Verbal Communication Skills at senior level;
- Relationship Management - internal and external customers, Flexibility, Presentation Skills and Team Skills
- Flexibility with respect to time - client deliverables need to be met with a Can do attitude
- Excellent problem solving / quantitative/ analytical skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels - Must be detail oriented and self-motivating
- Ability to motivate people and teams;
- Ability to write business cases and justification documents, Ability to manage multiple work streams
- Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
- Ensure quality and timely delivery of customer requirements
- Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database - Experience to Managing the entire Life Cycle Management operations of all IT Assets
- Capable of developing AM process different activities
- Capable developing New joiner and Leaver process as per the Client needs




- Experience to Managing the entire Life Cycle Management operations of all IT Assets
- Demand and Forecast analysis and understanding key Business Asset Inventory/ITSM Tool/AMDB Implementation/Inventory report Asset

Key Responsibilities

Primary responsibilities are : - Asset Management/Stock Management /Procurement - Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations - Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution) - Customer Relationship Management - SLA/OLA Management for all Asset Management Deliverables and its reporting - Regular reviews with Customer and internal teams/vendors as applicable - Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally. - Extensive knowledge on ITSM Tool Set (ServiceNow) - Demand and Forecast analysis and understanding key Business needs/suggestions - Reporting and MIS - Oversee Projects - OEM Vendor Relationship Management

Skill Requirements

Understanding of EUC and Desk Side Support / FSO Management - Ability to work in a Matrix managed environment - Ability to interact with customers so as to ensure that the service is polite, efficient and responsive - To work through issues analytically to a successful conclusion - Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc - Ability to understand best practices internally/externally on EUC related activities. - Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc

Other Requirements

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📌 Administrator - Desk Side Services, Amt Asset Management Software (Nagpur)
🏢 HCLTech
📍 Nagpur