At Thermo Fisher Scientific, committed to being a Product Leadership company that builds cutting-edge solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world
Job Title: Customer Service Representative II
Reports To: Supervisor, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies,
and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively calls out issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Other Requirements
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 2-3years’ Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and handle time effectively
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated.
📌 Customer Service Representative Ii (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru
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