Customer Support Executive - Airtel Black Voice Process
Process : Airtel Black - Voice Process
Job Type : Full time Qualification : Graduation Mandatory Working Days : 5 Days Working Week Off : 2 Rotational Week Offs Shift : Rotational Shifts Salary : Up to ₹18,500 CTC per month, based on interview Training Duration : 45 Days Training Stipend : ₹400 per day
Job Overview
We are looking for Customer Support Executives for the Airtel Black Voice Process . The role involves handling customer calls, assisting with service requests, resolving account and plan-related concerns, and providing quality customer support.
Key Responsibilities
- Handle customer calls and service requests.
- Understand and resolve account and plan-related concerns.
- Provide accurate information and appropriate solutions.
- Maintain professional and courteous communication with customers.
- Ensure quality customer service during every interaction.
- Update customer interaction records as required.
- Follow process guidelines and quality standards.
Eligibility Criteria
- Graduation is mandatory. :
- Good verbal communication skills.
- Basic computer knowledge.
- Good customer service and customer-handling skills.
- Ability to work in a voice-based customer support environment.
- Comfortable working in rotational shifts.
Training Details
- Training Duration : 45 Days
- Training Stipend : ₹400 per day
- Training and process guidelines will be provided as part of the onboarding process.
Compensation & Work Schedule
- Salary up to ₹18,500 CTC per month , based on interview performance.
- 5 days working.
- 2 rotational week offs.
- Rotational shifts.