- Troubleshoot problems by understanding the customer’s concern and offering step-by-step help or solutions.
- Provide accurate product or service information to guide customers and prevent confusion.
- Document conversations and updates in the system so there’s a transparent record of what was discussed or resolved.
- Follow up with customers to make sure their issue is fully resolved and they’re satisfied with the support.
For anyone considering a career in this field or companies looking to hire, the CSE role is about being helpful, patient, and clear while making every customer feel valued.
Technology Knowledge Preference
SQL Server
Crystal Report
Job Types : Full-time, Fresher, Permanent
Pay: ₹10,000.00 - ₹35,000.00 per month
Benefits :
- Cell phone reimbursement
- Commuter assistance
Work Location: In person
📌 Customer Support Representative (Surat)
🏢 SYSPRO ERP
📍 Surat
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