Position : Customer Service Representative (CSR) Location : Pune, Maharashtra Employment Type : Full-Time Shift : Rotational / Night Shift, as per process
We are looking for enthusiastic and customer-focused Customer Service Representatives (CSR) to join our team in Pune. Freshers who are willing to build a career in the BPO/customer service industry are welcome to apply.
Key Responsibilities
- Provide accurate information and effective solutions to customers.
- Maintain professional and courteous communication.
- Understand customer requirements and resolve issues within the defined timelines.
- Maintain proper records of customer interactions.
- Follow company policies, quality standards and process guidelines.
- Meet assigned productivity and customer satisfaction targets.
Eligibility
- Minimum qualification :12th Pass / Graduate .
- Good verbal and written communication skills.
- Basic computer knowledge.
- Customer-focused attitude and willingness to learn.
- Ability to work in rotational shifts, including night shifts if required.
What We Offer
- Market-competitive salary and incentives.
- Training and process support.
- Opportunity for career growth.
- Professional work environment.
- Freshers will receive appropriate process training.