Educational Qualification :Minimum: Graduate in any stream
Key Responsibilities :
- Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.
- Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications.
- Ensure proper documentation and data entry in patient records and CRM systems. Escalate complex or sensitive issues to senior team members as needed. :
- Maintain confidentiality and comply with HIPAA and data protection standards. Actively participate in training and performance improvement sessions.
Required Skills :
- Excellent English communication skills (spoken and written) with a neutral accent. Confidence, patience, and ability to handle conversations with empathy. :
- Basic computer knowledge and willingness to learn healthcare software.
- Strong interpersonal skills and ability to work in night shifts.
- Prior BPO experience (0-1 year) is a bonus.
Advantages :
- Growth & Career Development Opportunities Competitive Salary
Job Types : Full-time, Permanent
Language :
- English (preferred)
Work Location: In person
📌 Customer Service Representative (Night Shift) (Kengeri Satellite Town)
🏢 Abacos Health Private
📍 Kengeri Satellite Town
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